BOT: Hey there, I'm Bolt the Zoom virtual assistant ⚡️ BOT: I operate best when asked short, direct questions BOT: How can I help? USER: support question BOT: You got it BOT: Let's connect you with our team. Which team would you like to connect with? USER: Support BOT: How would you like to contact our team? Select below: USER: Selected: 2. Chat with a Support Agent BOT: In order to direct you to the proper support agent, please select which Zoom Product you are reaching out about: USER: Selected: 1. Meetings BOT: Please select a topic below that best describes your issue: USER: Selected: 3. Settings and Configuration USER: Hi, shaira AGENT (Shaira P.*): Hi there! This is Shaira. Thank you for contacting Zoom support. How are you today? I hope you are having a fantastic Friday! USER: I opened a ticket last week but haven't heard back so I'll ask you my question. USER: okay? AGENT (Shaira P.*): Sure! AGENT (Shaira P.*): Please tell me more about it. USER: This account is for a large 12-step meeting. We have about 6 different hosts that open the meeting on different days using their personal computers. USER: Currently the validation email for sign in is an old gmail account created when the meeting started 3 years ago USER: Not all the tech hosts have access to that gmail account, so when zoom asks for validation codes we have to scramble. USER: I've created an email address •••••••• that forwards to all tech hosts. USER: Can we use that as both our login and our validation address? USER: Will the validation codes then be sent directly to all the tech hosts? USER: Hope my question is clear. AGENT (Shaira P.*): I understand that you have an inquiry with OTP code being sent in email. AGENT (Shaira P.*): Code will only be sent to the email that is being used in Zoom. AGENT (Shaira P.*): You can change the email on Zoom account using that email for you to be able to use it as log in and validation to receive otp. USER: Okay. Is there any other way that large groups allow various users to login and start their meetings? Is this something that could be accomplished by roles? We'd like to do this the easy way if possible. AGENT (Shaira P.*): You can add them as users in the account in that way they will have their own account that you can manage. If you want them to be a licensed user to host unlimited minutes of meetings, you would need to purchase other licenses for them. They can also be a basic user but their meeting will be limited to 40 minutes and they won't be able to have paid user features. USER: We have a paid account but, I believe, a single license. So you're saying adding them as users would cost us additional $, is that correct? AGENT (Shaira P.*): Yes, since the license is per user not per account. USER: We only host one meeting in the morning. We don't need them to open their own meetings. USER: Sounds like changing the email is the better alternative. AGENT (Shaira P.*): Yes! USER: Okey, dokey. I'll see if I can set that up. Thanks so much. AGENT (Shaira P.*): Is there anything else I can help you with?